# QuickBooks Online: Some customers are unable to login or access Intuit products

> QuickBooks Online status incident “Some customers are unable to login or access Intuit products” on 2019-10-22: impact minor (vendor’s label), 2 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/yw4c8x1ymzck
Last updated: 2019-10-24T20:27:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-10-22 16:13 UTC · Resolved: 2019-10-24 20:27 UTC · Duration: 2 d
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/yw4c8x1ymzck](https://status.quickbooks.intuit.com/incidents/yw4c8x1ymzck)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2019-10-24 20:27 UTC: The issue that was causing some customer to not access Intuit sites should be resolved at this point. The issue stemmed from a DNS issue that cuased different Intuit websites to not load when accessed through different Internet Service Providers. If you are still having issues accessing the site, please follow this article on steps to help resolve the issue. https://quickbooks.intuit.com/learn-support/en-us/general-login/can-t-access-the-sign-in-page/00/186118

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2019-10-22 16:13 UTC, resolved after 2 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/yw4c8x1ymzck
- Citation: QuickBooks Online, “Some customers are unable to login or access Intuit products” (2019-10-22 16:13 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/yw4c8x1ymzck (CC BY 4.0).
- Markdown link: `[QuickBooks Online: Some customers are unable to login or access Intuit products (2019-10-22)](https://rewindex.com/company/quickbooks-online/incidents/yw4c8x1ymzck)`


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/yw4c8x1ymzck · Markdown: https://rewindex.com/company/quickbooks-online/incidents/yw4c8x1ymzck.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/yw4c8x1ymzck · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:05:00.759Z