# QuickBooks Online: A subset of customers are unable to access QuickBooks Online Payroll, Workforce, QuickBooks Time and QuickBooks Online

> QuickBooks Online status incident “A subset of customers are unable to access QuickBooks Online Payroll, Workforce, QuickBooks Time and QuickBooks Online” on 2025-11-12: impact none (vendor’s label), 41 min, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/ygpzdnynsxsp
Last updated: 2025-11-12T20:59:53Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-11-12 20:19 UTC · Resolved: 2025-11-12 20:59 UTC · Duration: 41 min
- Updates: 6 · Affected components: QuickBooks Online - Canada, QuickBooks Online - United States, United States
- [Vendor status page: https://stspg.io/bfdv0fgjyjy6](https://stspg.io/bfdv0fgjyjy6)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **investigating** 2025-11-12 20:19 UTC: What is happening Some customers are reporting that they are unable to access QBO, QB Time, Workforce, or QBOP. Some customers are also seeing a message, "We are currently down for maintenance." in their product. Why is this happening Root cause is still under investigation.
- **investigating** 2025-11-12 20:21 UTC: We are continuing to investigate this issue.
- **identified** 2025-11-12 20:28 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2025-11-12 20:29 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-11-12 20:39 UTC: We’ve implemented a fix that is currently restoring service for most customers. Some users may still experience intermittent access issues while systems fully recover.
- **resolved** 2025-11-12 20:59 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: none) posted by QuickBooks Online, started 2025-11-12 20:19 UTC, resolved after 41 min, 6 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/ygpzdnynsxsp
- Citation: QuickBooks Online, “A subset of customers are unable to access QuickBooks Online Payroll, Workforce, QuickBooks Time and QuickBooks Online” (2025-11-12 20:19 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/ygpzdnynsxsp (CC BY 4.0).
- Markdown link: `[QuickBooks Online: A subset of customers are unable to access QuickBooks Online Payroll, Workforce, QuickBooks Time and QuickBooks Online (2025-11-12)](https://rewindex.com/company/quickbooks-online/incidents/ygpzdnynsxsp)`


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/ygpzdnynsxsp · Markdown: https://rewindex.com/company/quickbooks-online/incidents/ygpzdnynsxsp.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/ygpzdnynsxsp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:06:15.418Z