# QuickBooks Online: QuickBooks Desktop payroll customer attempting to access the Payroll Setup Wizard are encountering "Payroll set up Error 2023 Code 05396 40000"

> QuickBooks Online status incident “QuickBooks Desktop payroll customer attempting to access the Payroll Setup Wizard are encountering "Payroll set up Error 2023 Code 05396 40000"” on 2024-01-04: impact minor (vendor’s label), 5 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/vzw8xss76pnh
Last updated: 2024-01-09T16:39:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-04 18:45 UTC · Resolved: 2024-01-09 16:39 UTC · Duration: 5 d
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/vzw8xss76pnh](https://status.quickbooks.intuit.com/incidents/vzw8xss76pnh)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2024-01-09 16:39 UTC: Thank you for your patience as we worked to resolve this issue. To resolve this error please perform a QuickBooks Update : https://quickbooks.intuit.com/learn-support/en-us/help-article/update-products/update-quickbooks-desktop-latest-release/L7qUzlW1k\_US\_en\_US?uid=lr541tq7

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2024-01-04 18:45 UTC, resolved after 5 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/vzw8xss76pnh
- Citation: QuickBooks Online, “QuickBooks Desktop payroll customer attempting to access the Payroll Setup Wizard are encountering "Payroll set up Error 2023 Code 05396 40000"” (2024-01-04 18:45 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/vzw8xss76pnh (CC BY 4.0).
- Markdown link: `[QuickBooks Online: QuickBooks Desktop payroll customer attempting to access the Payroll Setup Wizard are encountering "Payroll set up Error 2023 Code 05396 40000" (2024-01-04)](https://rewindex.com/company/quickbooks-online/incidents/vzw8xss76pnh)`


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/vzw8xss76pnh · Markdown: https://rewindex.com/company/quickbooks-online/incidents/vzw8xss76pnh.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/vzw8xss76pnh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:11:17.532Z