# QuickBooks Online: QuickBooks Desktop - Some customers are unable to log in to their Intuit Account from within QuickBooks

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-31 16:06 UTC · Resolved: 2025-08-01 04:32 UTC · Duration: 12 h
- Updates: 3 · Affected components: Canada, QuickBooks Desktop - Canada, QuickBooks Desktop - United States, United States
- [Vendor status page: https://stspg.io/46mf5n8w4bj2](https://stspg.io/46mf5n8w4bj2)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Summary

A major QuickBooks Desktop outage in Canada and the United States prevented some customers from loading Intuit Account login, potentially blocking Payments and E-Invoicing. It lasted 12 h 26 min, from 2025-07-31 16:06 UTC to 2025-08-01 04:32 UTC. A fix was implemented, and all services were restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-31 16:06 UTC: We are currently investigating an issue where the Intuit Account login window is not loading. This can prevent access to features like Payments and E-Invoicing.  Below are steps for a possible workaround. 1. Create a new test company file. File \> New Company 2. In the test file, go to Company \> My Company. 3. Click Sign In and successfully log in with your Intuit account. 4. Close the test file. File \> Close Company 5. Open the live (affected) company file. 6. Go to Company \> My Company and attempt to sign in again.
- **monitoring** 2025-07-31 20:30 UTC: A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- **resolved** 2025-08-01 04:32 UTC: Earlier today, some users experienced issues with QuickBooks Desktop features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.

## Rewindex changes for this incident

- 2025-07-31 16:06 UTC: [Major incident: QuickBooks Desktop - Some customers are unable to log in to their Intuit Account from within QuickBooks](https://rewindex.com/change/i2f7e62ef19ba26.md)


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/ryl8xjpr13gc · Markdown: https://rewindex.com/company/quickbooks-online/incidents/ryl8xjpr13gc.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/ryl8xjpr13gc · Generated 2026-10-18T12:41:09.682Z