# QuickBooks Online: Some customers are currently receiving a 'Sorry we've encountered a problem' error message when attempting to set up payroll.

> QuickBooks Online status incident “Some customers are currently receiving a 'Sorry we've encountered a problem' error message when attempting to set up payroll.” on 2022-05-06: impact minor (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/p8xm5b099scn
Last updated: 2022-05-06T15:59:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-05-06 12:44 UTC · Resolved: 2022-05-06 15:59 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/p8xm5b099scn](https://status.quickbooks.intuit.com/incidents/p8xm5b099scn)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2022-05-06 15:59 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2022-05-06 12:44 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/p8xm5b099scn
- Citation: QuickBooks Online, “Some customers are currently receiving a 'Sorry we've encountered a problem' error message when attempting to set up payroll.” (2022-05-06 12:44 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/p8xm5b099scn (CC BY 4.0).
- Markdown link: `[QuickBooks Online: Some customers are currently receiving a 'Sorry we've encountered a problem' error message when attempting to set up payroll. (2022-05-06)](https://rewindex.com/company/quickbooks-online/incidents/p8xm5b099scn)`


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/p8xm5b099scn · Markdown: https://rewindex.com/company/quickbooks-online/incidents/p8xm5b099scn.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/p8xm5b099scn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:04:53.760Z