# QuickBooks Online: Customers unable to connect to financial instituations and see their bank feeds in QuickBooks

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-12-27 02:33 UTC · Resolved: 2018-12-27 04:15 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/m4dzbqz01zn4](https://status.quickbooks.intuit.com/incidents/m4dzbqz01zn4)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2018-12-27 04:15 UTC: An earlier issue with connecting and refreshing financial institution accounts has been resolved. Please try again to connect to your bank or refresh your accounts. Our engineers identified an issue with an expired certificate that caused connectivity failure and have resolved the problem. We apologize for the issue and thank you for your patience as we worked to fix it.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/m4dzbqz01zn4 · Markdown: https://rewindex.com/company/quickbooks-online/incidents/m4dzbqz01zn4.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/m4dzbqz01zn4 · Generated 2026-10-18T09:56:26.662Z