# QuickBooks Online: Some customers are unable to access knowledge content for QuickBooks products

> QuickBooks Online status incident “Some customers are unable to access knowledge content for QuickBooks products” on 2021-09-30: impact minor (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/k98t9v6911h7
Last updated: 2021-09-30T19:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-30 17:39 UTC · Resolved: 2021-09-30 19:10 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/k98t9v6911h7](https://status.quickbooks.intuit.com/incidents/k98t9v6911h7)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2021-09-30 19:10 UTC: An earlier issue limited customers' ability to access knowledge content for QuickBooks products. Our teams have resolved the issue and knowledge content is now available. Thank you for your patience as we worked to resolve this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2021-09-30 17:39 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/k98t9v6911h7
- Citation: QuickBooks Online, “Some customers are unable to access knowledge content for QuickBooks products” (2021-09-30 17:39 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/k98t9v6911h7 (CC BY 4.0).
- Markdown link: `[QuickBooks Online: Some customers are unable to access knowledge content for QuickBooks products (2021-09-30)](https://rewindex.com/company/quickbooks-online/incidents/k98t9v6911h7)`


---
Canonical: https://rewindex.com/company/quickbooks-online/incidents/k98t9v6911h7 · Markdown: https://rewindex.com/company/quickbooks-online/incidents/k98t9v6911h7.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/k98t9v6911h7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:36:53.274Z