# QuickBooks Online: Customers are unable add or refresh accounts with Chase Bank. (All Products)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-08-02 15:27 UTC · Resolved: 2019-08-02 21:56 UTC · Duration: 6.5 h
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/hbj162t6l737](https://status.quickbooks.intuit.com/incidents/hbj162t6l737)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2019-08-02 21:56 UTC: The issue that was causing customers issues with Chase bank has been resolved. Customers may need to click on Update to have the latest transactions download through. We apologize for the interruption in service and thank you for your patience as we worked to resolve this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/hbj162t6l737 · Markdown: https://rewindex.com/company/quickbooks-online/incidents/hbj162t6l737.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/hbj162t6l737 · Generated 2026-10-18T09:59:44.438Z