# QuickBooks Online: Some customers are not able to access Payroll within Australian QuickBooks Online

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-10-21 23:25 UTC · Resolved: 2024-10-22 01:29 UTC · Duration: 2.1 h
- Updates: 3 · Affected components: APAC, QuickBooks Online - Australia
- [Vendor status page: https://stspg.io/wlywqzxk6qpx](https://stspg.io/wlywqzxk6qpx)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **investigating** 2024-10-21 23:25 UTC: We are aware that some customers are not able to access Payroll within Australian QuickBooks Online, and are working with engineering team with high urgency to restore payroll function as quickly as possible. We apologise for any inconvenience that this is causing.
- **investigating** 2024-10-21 23:40 UTC: We are continuing to investigate this issue.
- **resolved** 2024-10-22 01:29 UTC: We are pleased to share that a fix has been deployed and you should now be able to access Payroll. Thank you for your patience as we worked to address this.


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