# QuickBooks Online: Some customers are unable to access Payroll screen, being prompted to set up Two-Factor Authentication

> QuickBooks Online status incident “Some customers are unable to access Payroll screen, being prompted to set up Two-Factor Authentication” on 2023-08-08: impact minor (vendor’s label), 4.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/frjfxdzd5lpw
Last updated: 2023-08-08T11:11:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-08 06:56 UTC · Resolved: 2023-08-08 11:11 UTC · Duration: 4.3 h
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/frjfxdzd5lpw](https://status.quickbooks.intuit.com/incidents/frjfxdzd5lpw)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2023-08-08 11:11 UTC: This issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2023-08-08 06:56 UTC, resolved after 4.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/frjfxdzd5lpw
- Citation: QuickBooks Online, “Some customers are unable to access Payroll screen, being prompted to set up Two-Factor Authentication” (2023-08-08 06:56 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/frjfxdzd5lpw (CC BY 4.0).
- Markdown link: `[QuickBooks Online: Some customers are unable to access Payroll screen, being prompted to set up Two-Factor Authentication (2023-08-08)](https://rewindex.com/company/quickbooks-online/incidents/frjfxdzd5lpw)`


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/frjfxdzd5lpw · Markdown: https://rewindex.com/company/quickbooks-online/incidents/frjfxdzd5lpw.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/frjfxdzd5lpw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:43:20.556Z