# QuickBooks Online: Some customers unable to set up Intuit Data Protect after purchase

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-04-03 14:59 UTC · Resolved: 2019-04-05 19:44 UTC · Duration: 2 d
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/f0gp04dh5wgx](https://status.quickbooks.intuit.com/incidents/f0gp04dh5wgx)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2019-04-05 19:44 UTC: This incident has been resolved. New orders placed that include Intuit Data Protect should allow customers to set up their service as expected. If you were impacted by this issue prior to 4/5/19, and are still unable to set up your Intuit Data Protect a support agent will need to assist you. Callbacks can be requested through QuickBooks by pressing the F1 key on your keyboard, and clicking Contact Us. We appreciate your patience, and apologize for the inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/f0gp04dh5wgx · Markdown: https://rewindex.com/company/quickbooks-online/incidents/f0gp04dh5wgx.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/f0gp04dh5wgx · Generated 2026-10-18T11:45:56.991Z