# QuickBooks Online: Some customers may not be able to access Payroll services

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-19 06:45 UTC · Resolved: 2024-07-19 20:02 UTC · Duration: 13 h
- Updates: 5 · Affected components: QuickBooks Online - United States, United States, QuickBooks Desktop - United States, United States, EMEA, QuickBooks Online - United Kingdom
- [Vendor status page: https://stspg.io/jlqkqsvcrgtn](https://stspg.io/jlqkqsvcrgtn)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **investigating** 2024-07-19 06:45 UTC: We are investigating reports of connectivity issues which may cause interruption to accessing Payroll services during this time. We apologise for any inconvenience and will provide further update as soon as it becomes available.
- **investigating** 2024-07-19 07:59 UTC: We are continuing to investigate this issue.
- **investigating** 2024-07-19 09:37 UTC: We are continuing to investigate this issue.
- **monitoring** 2024-07-19 12:35 UTC: Payroll services are currently stable and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience.
- **resolved** 2024-07-19 20:02 UTC: The earlier issue with Payroll services have been resolved. Thank you for your patience as we worked to resolve this issue.


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/dtm39db0x2zc · Markdown: https://rewindex.com/company/quickbooks-online/incidents/dtm39db0x2zc.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/dtm39db0x2zc · Generated 2026-10-18T09:41:34.331Z