# QuickBooks Online: Some customers are unable to access Invoices page in QuickBooks Online.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-08 16:52 UTC · Resolved: 2024-08-08 17:41 UTC · Duration: 49 min
- Updates: 5 · Affected components: Canada, QuickBooks Online - Canada, QuickBooks Online - United States, United States
- [Vendor status page: https://stspg.io/jdz95mmn9pg2](https://stspg.io/jdz95mmn9pg2)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Summary

QuickBooks Online reported a major outage affecting some customers’ access to the Invoices page in Canada and the United States, starting 2024-08-08 16:52 UTC and resolved at 2024-08-08 17:41 UTC (48 min). A fix was implemented; the resolution confirmed restored access to invoices, purchase orders and pay functions. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-08-08 16:52 UTC: Some customers are unable to access Invoices page in QuickBooks Online.  We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- **investigating** 2024-08-08 17:12 UTC: We are continuing to investigate this issue.
- **identified** 2024-08-08 17:22 UTC: We’ve identified the source of the problem and are working to resolve the issue.
- **monitoring** 2024-08-08 17:28 UTC: A fix has been implemented and we are monitoring the results. We apologize for the inconvenience.
- **resolved** 2024-08-08 17:41 UTC: Our teams have resolved the issue, and users should now be able to access invoices, purchase orders and use the pay functions.  Thank you for your patience as we worked to resolve this issue.

## Rewindex changes for this incident

- 2024-08-08 16:52 UTC: [Major incident: Some customers are unable to access Invoices page in QuickBooks Online.](https://rewindex.com/change/i6daaa251e49cfd.md)


---
Canonical: https://rewindex.com/company/quickbooks-online/incidents/d8w558z0wr4g · Markdown: https://rewindex.com/company/quickbooks-online/incidents/d8w558z0wr4g.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/d8w558z0wr4g · Generated 2026-10-18T09:59:51.007Z