# QuickBooks Online: Some customers are unable to view or create Sales Forms in to QuickBooks Online

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-03 15:09 UTC · Resolved: 2025-12-03 16:32 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: QuickBooks Online - United States, United States
- [Vendor status page: https://stspg.io/3fj0tcv4t4yj](https://stspg.io/3fj0tcv4t4yj)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Summary

Some QuickBooks Online customers in the United States could not view or create Sales Forms or create sales transactions in a major-impact outage. It started at 2025-12-03 15:09 UTC and was resolved at 2025-12-03 16:32 UTC, lasting 1 h 22 min. A fix was implemented and monitored before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-03 15:09 UTC: Some customers are currently unable to create sales transactions in their QuickBooks Online account. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- **identified** 2025-12-03 15:39 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-12-03 15:47 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-12-03 16:32 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-03 15:09 UTC: [Major incident: Some customers are unable to view or create Sales Forms in to QuickBooks Online](https://rewindex.com/change/ie5e6c2fefea44c.md)


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/60f8n7pyjfz5 · Markdown: https://rewindex.com/company/quickbooks-online/incidents/60f8n7pyjfz5.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/60f8n7pyjfz5 · Generated 2026-10-18T11:40:20.291Z