# QuickBooks Online: Some customers are unable to login to QuickBooks and are seeing the error "Site cannot be reached"

> QuickBooks Online status incident “Some customers are unable to login to QuickBooks and are seeing the error "Site cannot be reached"” on 2021-11-15: impact minor (vendor’s label), 19 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/5k29w8h76qf7
Last updated: 2021-11-16T16:11:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-11-15 21:20 UTC · Resolved: 2021-11-16 16:11 UTC · Duration: 19 h
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/5k29w8h76qf7](https://status.quickbooks.intuit.com/incidents/5k29w8h76qf7)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2021-11-16 16:11 UTC: We've confirmed yesterday that while all QuickBooks Online servers are fully functional, there were broader ISP outages occurring across Canada. However, all outstanding issue have now been resolved. We apologize for the interruption in service and thank you for bearing with us.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2021-11-15 21:20 UTC, resolved after 19 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/5k29w8h76qf7
- Citation: QuickBooks Online, “Some customers are unable to login to QuickBooks and are seeing the error "Site cannot be reached"” (2021-11-15 21:20 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/5k29w8h76qf7 (CC BY 4.0).
- Markdown link: `[QuickBooks Online: Some customers are unable to login to QuickBooks and are seeing the error "Site cannot be reached" (2021-11-15)](https://rewindex.com/company/quickbooks-online/incidents/5k29w8h76qf7)`


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/5k29w8h76qf7 · Markdown: https://rewindex.com/company/quickbooks-online/incidents/5k29w8h76qf7.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/5k29w8h76qf7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:45:10.544Z