# QuickBooks Online in August 2019: incidents, uptime and changes

> QuickBooks Online in August 2019: 5 incidents on its status page (4 major or critical), 98.64% free of major or critical incidents (vendor-reported). From Rewindex’s archive of QuickBooks Online’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/quickbooks-online/2019/08
Last updated: 2019-09-01T00:00:00Z

- Incidents posted: 5 (major/critical: 4) · Maintenance: 4
- By vendor impact label: critical 2, major 2, minor 1
- Uptime (vendor-reported): 98.64% free of major/critical incidents, 95.94% free of any incident; outage time 10 h 5 min, incident time 30 h 9 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2019](https://rewindex.com/company/quickbooks-online/2019/07.md) · Next: [September 2019](https://rewindex.com/company/quickbooks-online/2019/09.md) · [All months](https://rewindex.com/company/quickbooks-online/reports.md) · [QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some customers are encountering errors when using Intuit Online Payroll Products](https://rewindex.com/company/quickbooks-online/incidents/lklwqp4mm3ml.md) | critical | 2019-08-02 20:07 UTC | 2019-08-02 22:27 UTC | 2.3 h | resolved |
| [Online Payroll is currently unavailable](https://rewindex.com/company/quickbooks-online/incidents/y63knhtg3pmy.md) | critical | 2019-08-12 19:14 UTC | 2019-08-12 21:58 UTC | 2.7 h | resolved |
| [Customers are unable add or refresh accounts with Chase Bank. (All Products)](https://rewindex.com/company/quickbooks-online/incidents/hbj162t6l737.md) | major | 2019-08-02 15:27 UTC | 2019-08-02 21:56 UTC | 6.5 h | resolved |
| [Some customers are unable to login in to QuickBooks Online and are seeing a error page "Sorry, there a problem!"](https://rewindex.com/company/quickbooks-online/incidents/r5gzxhwspd8p.md) | major | 2019-08-13 18:51 UTC | 2019-08-13 19:12 UTC | 21 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some customers are not getting verification codes when selecting text message option when logging into Intuit products](https://rewindex.com/company/quickbooks-online/incidents/904059l2nnsy.md) | minor | 2019-08-01 17:51 UTC | 2019-08-02 13:55 UTC | 20 h | resolved |
| [Customers are unable add or refresh accounts with Chase Bank. (All Products)](https://rewindex.com/company/quickbooks-online/incidents/hbj162t6l737.md) | major | 2019-08-02 15:27 UTC | 2019-08-02 21:56 UTC | 6.5 h | resolved |
| [Some customers are encountering errors when using Intuit Online Payroll Products](https://rewindex.com/company/quickbooks-online/incidents/lklwqp4mm3ml.md) | critical | 2019-08-02 20:07 UTC | 2019-08-02 22:27 UTC | 2.3 h | resolved |
| [Online Payroll is currently unavailable](https://rewindex.com/company/quickbooks-online/incidents/y63knhtg3pmy.md) | critical | 2019-08-12 19:14 UTC | 2019-08-12 21:58 UTC | 2.7 h | resolved |
| [Some customers are unable to login in to QuickBooks Online and are seeing a error page "Sorry, there a problem!"](https://rewindex.com/company/quickbooks-online/incidents/r5gzxhwspd8p.md) | major | 2019-08-13 18:51 UTC | 2019-08-13 19:12 UTC | 21 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Online Payroll scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/zrqzpjgj7q88.md) | maintenance | 2019-08-01 04:00 UTC | 2019-08-01 06:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Online Payroll scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/j045ly56h7hv.md) | maintenance | 2019-08-10 04:00 UTC | 2019-08-10 09:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Online Payroll scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/s8tl9nxt9x8m.md) | maintenance | 2019-08-13 04:01 UTC | 2019-08-13 06:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Online Payroll scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/q5l6dbc1n0wr.md) | maintenance | 2019-08-24 04:00 UTC | 2019-08-24 09:00 UTC | 5.0 h | resolved |

## Cite this

QuickBooks Online posted 5 status incidents in August 2019 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/quickbooks-online/2019/08
- Citation: QuickBooks Online, “QuickBooks Online in August 2019” (2019-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/2019/08 (CC BY 4.0).
- Markdown link: `[QuickBooks Online: QuickBooks Online in August 2019 (2019-08-01)](https://rewindex.com/company/quickbooks-online/2019/08)`


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Canonical: https://rewindex.com/company/quickbooks-online/2019/08 · Markdown: https://rewindex.com/company/quickbooks-online/2019/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:26.253Z