# QuickBooks Online in May 2019: incidents, uptime and changes

> QuickBooks Online in May 2019: 5 incidents on its status page (1 major or critical), 99.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of QuickBooks Online’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/quickbooks-online/2019/05
Last updated: 2019-06-01T00:00:00Z

- Incidents posted: 5 (major/critical: 1) · Maintenance: 7
- By vendor impact label: critical 1, minor 4
- Uptime (vendor-reported): 99.94% free of major/critical incidents, 67.41% free of any incident; outage time 26 min, incident time 10.1 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2019](https://rewindex.com/company/quickbooks-online/2019/04.md) · Next: [June 2019](https://rewindex.com/company/quickbooks-online/2019/06.md) · [All months](https://rewindex.com/company/quickbooks-online/reports.md) · [QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some Desktop Payroll customers are unable to submit payroll or verify their bank account](https://rewindex.com/company/quickbooks-online/incidents/7s589d2x8b69.md) | critical | 2019-05-15 18:44 UTC | 2019-05-15 19:10 UTC | 26 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Username and password are not being accepted when connecting bank accounts in QuickBooks Online](https://rewindex.com/company/quickbooks-online/incidents/jnc6d6gc27dk.md) | minor | 2019-05-03 17:29 UTC | 2019-05-17 16:32 UTC | 14 d | resolved |
| [Some Desktop Payroll customers are unable to submit payroll or verify their bank account](https://rewindex.com/company/quickbooks-online/incidents/7s589d2x8b69.md) | critical | 2019-05-15 18:44 UTC | 2019-05-15 19:10 UTC | 26 min | resolved |
| [American Express Credit Card customers unable to connect accounts or update Bank Feeds in QuickBooks](https://rewindex.com/company/quickbooks-online/incidents/qz4jv3219y9k.md) | minor | 2019-05-23 15:42 UTC | 2019-05-23 18:33 UTC | 2.9 h | resolved |
| [Confirmation email with install numbers are not being received when orders are placed for QuickBooks 2019 through the E-store](https://rewindex.com/company/quickbooks-online/incidents/yl9nqjflfn7v.md) | minor | 2019-05-27 20:44 UTC | 2019-05-30 17:14 UTC | 3 d | resolved |
| [US Bank customers unable to connect accounts or update bank feeds](https://rewindex.com/company/quickbooks-online/incidents/y6z1pzxmzffq.md) | minor | 2019-05-30 21:01 UTC | 2019-05-30 23:39 UTC | 2.6 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Intuit Online Payroll will be unavailable due to scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/r7mgdwrz5qmy.md) | maintenance | 2019-05-03 04:00 UTC | 2019-05-03 06:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/ggrhw7yly8sb.md) | maintenance | 2019-05-06 08:00 UTC | 2019-05-06 20:00 UTC | 12 h | resolved |
| [\[Scheduled\] American Express customers unable to connect accounts or update bank feeds due to scheduled maintenance at the financial institution](https://rewindex.com/company/quickbooks-online/incidents/jk97r3y3dz5g.md) | maintenance | 2019-05-12 00:00 UTC | 2019-05-12 09:00 UTC | 9.0 h | resolved |
| [\[Scheduled\] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/jxmrh71y0lq0.md) | maintenance | 2019-05-13 08:00 UTC | 2019-05-13 20:00 UTC | 12 h | resolved |
| [\[Scheduled\] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/y2pfncs7rwd5.md) | maintenance | 2019-05-20 15:00 UTC | 2019-05-20 20:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/mprfq08w5g2j.md) | maintenance | 2019-05-27 08:00 UTC | 2019-05-27 20:00 UTC | 12 h | resolved |
| [\[Scheduled\] American Express Credit Card customers unable to connect accounts or update Bank Feeds in QuickBooks](https://rewindex.com/company/quickbooks-online/incidents/lx7t2b0wvpxy.md) | maintenance | 2019-05-28 14:31 UTC | 2019-05-28 20:00 UTC | 5.5 h | resolved |

## Cite this

QuickBooks Online posted 5 status incidents in May 2019 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/quickbooks-online/2019/05
- Citation: QuickBooks Online, “QuickBooks Online in May 2019” (2019-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/2019/05 (CC BY 4.0).
- Markdown link: `[QuickBooks Online: QuickBooks Online in May 2019 (2019-05-01)](https://rewindex.com/company/quickbooks-online/2019/05)`


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Canonical: https://rewindex.com/company/quickbooks-online/2019/05 · Markdown: https://rewindex.com/company/quickbooks-online/2019/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:30:40.755Z