# PyPI (Python Infrastructure): Object storage provider outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-06-21 21:38 UTC · Resolved: 2023-06-22 01:59 UTC · Duration: 4.4 h
- Updates: 6 · Affected components: files.pythonhosted.org - Files, PyPI - files.pythonhosted.org - Files
- [Vendor status page: https://stspg.io/wtyzsdz444bk](https://stspg.io/wtyzsdz444bk)
- [Company: PyPI (Python Infrastructure)](https://rewindex.com/company/pypi.md)

## Timeline of updates

- **investigating** 2023-06-21 21:38 UTC: We are currently investigating an issue with our object storage provider.
- **identified** 2023-06-21 22:46 UTC: We have identified an issue that is impacting latencies for files.pythonhosted.org, resulting in timeouts for a portion of requests.
- **identified** 2023-06-21 22:52 UTC: We're in communication with the object storage provider and are waiting for them to rollout a fix.
- **identified** 2023-06-21 22:57 UTC: We are also implementing our own change to guard against excessive latencies from the provider.
- **monitoring** 2023-06-21 23:45 UTC: Our mitigation has decreased overall latencies, but they remain elevated over normal operation. As our provider's service recovers we expect to see a return to baseline.
- **resolved** 2023-06-22 01:59 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-06-21 21:38 UTC: [Critical incident: Object storage provider outage](https://rewindex.com/change/ic6c3af8a1215df.md)


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Canonical: https://rewindex.com/company/pypi/incidents/z81z34x6fsng · Markdown: https://rewindex.com/company/pypi/incidents/z81z34x6fsng.md · JSON: https://rewindex.com/api/v1/companies/pypi/incidents/z81z34x6fsng · Generated 2026-10-20T00:52:42.952Z