# Pusher: Experiencing Delays in Webhook Processing for Pusher Channel

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-05-18 10:06 UTC · Resolved: 2024-05-18 13:14 UTC · Duration: 3.1 h
- Updates: 3 · Affected components: Channels Pusher.js CDN
- [Vendor status page: https://stspg.io/y1jhpycvgsf2](https://stspg.io/y1jhpycvgsf2)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Timeline of updates

- **investigating** 2024-05-18 10:06 UTC: Impact: We are currently experiencing delays of up to 15 minutes in processing webhooks across our EU, MT1, and US2 clusters. However, we want to assure you that despite these delays, you can still utilize our system and successfully process messages. Affected Product: Pusher Channel Action Taken: Our team is actively supervising and adjusting system modifications to address this issue. We are progressively scaling up the pod count to improve processing efficiency. Additionally, we are conducting thorough analysis of traffic patterns to better understanding. We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.
- **monitoring** 2024-05-18 13:02 UTC: Recovered. Actively monitoring the system.
- **resolved** 2024-05-18 13:14 UTC: The disturbance have been resolved.


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Canonical: https://rewindex.com/company/pusher/incidents/wyfxzlrg4qbj · Markdown: https://rewindex.com/company/pusher/incidents/wyfxzlrg4qbj.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/wyfxzlrg4qbj · Generated 2026-10-18T11:44:39.998Z