# Pusher: Higher latency on our AP1 cluster for some customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-19 21:15 UTC · Resolved: 2025-09-21 07:54 UTC · Duration: 35 h
- Updates: 3 · Affected components: Channels Webhooks, Channels presence channels, Channels WebSocket client API
- [Vendor status page: https://stspg.io/7p71ldc2pzzn](https://stspg.io/7p71ldc2pzzn)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Timeline of updates

- **identified** 2025-09-19 21:15 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-09-20 09:57 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-21 07:54 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pusher/incidents/m570plwq2s35 · Markdown: https://rewindex.com/company/pusher/incidents/m570plwq2s35.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/m570plwq2s35 · Generated 2026-10-18T09:43:02.089Z