# Pusher: US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API

> Pusher status incident “US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API” on 2023-12-01: impact minor (vendor’s label), 49 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pusher/incidents/gcv31s0hj79b
Last updated: 2023-12-01T21:20:36Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-12-01 20:31 UTC · Resolved: 2023-12-01 21:20 UTC · Duration: 49 min
- Updates: 4 · Affected components: Channels REST API, Channels WebSocket client API
- [Vendor status page: https://stspg.io/f0jd8v5kh2s3](https://stspg.io/f0jd8v5kh2s3)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Timeline of updates

- **investigating** 2023-12-01 20:31 UTC: We are currently investigating an issue in US2 where some clients may be experiencing latency issues or unable to utilize the Channels WebSocket and REST API.
- **identified** 2023-12-01 20:46 UTC: The team has identified the cause of the latency and are actively working to resolve the high latency issues.
- **monitoring** 2023-12-01 20:53 UTC: The fix has been implemented and latency has improved.
- **resolved** 2023-12-01 21:20 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Pusher, started 2023-12-01 20:31 UTC, resolved after 49 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/pusher/incidents/gcv31s0hj79b
- Citation: Pusher, “US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API” (2023-12-01 20:31 UTC). Archived by Rewindex: https://rewindex.com/company/pusher/incidents/gcv31s0hj79b (CC BY 4.0).
- Markdown link: `[Pusher: US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API (2023-12-01)](https://rewindex.com/company/pusher/incidents/gcv31s0hj79b)`


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Canonical: https://rewindex.com/company/pusher/incidents/gcv31s0hj79b · Markdown: https://rewindex.com/company/pusher/incidents/gcv31s0hj79b.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/gcv31s0hj79b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:22:44.881Z