# Pusher: Pusher Beams degradation

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 17:21 UTC · Resolved: 2025-10-21 07:13 UTC · Duration: 14 h
- Updates: 2 · Affected components: Beams
- [Vendor status page: https://stspg.io/732gkz4w3x45](https://stspg.io/732gkz4w3x45)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 20, 2025: 141 vendors, 181 incidents](https://rewindex.com/events/2025-10-20-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (hop 1, posted +10 h 10 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Pusher (this incident)<br/>posted +10 h 10 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-10-20 17:21 UTC: Our cloud provider is currently experiencing an incident that's affecting Pusher Beams operations. This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.
- **resolved** 2025-10-21 07:13 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pusher/incidents/91vmwjj3tg7h · Markdown: https://rewindex.com/company/pusher/incidents/91vmwjj3tg7h.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/91vmwjj3tg7h · Generated 2026-10-19T23:15:43.619Z