# Pusher: Experiencing Degraded Performance in EU clusters for Pusher Channels

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-05-20 08:42 UTC · Resolved: 2024-05-20 10:09 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Channels Pusher.js CDN
- [Vendor status page: https://stspg.io/bg3cqr6cfg8c](https://stspg.io/bg3cqr6cfg8c)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Timeline of updates

- **investigating** 2024-05-20 08:42 UTC: Impact: We are currently experiencing degraded performance on our EU clusters. As a result, some users are unable to send messages, and delays may be experienced. Affected Product: Pusher Channels Current Status: Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.
- **identified** 2024-05-20 09:01 UTC: Issue identified and being fixed.
- **monitoring** 2024-05-20 10:07 UTC: Resolved. Monitoring the system.
- **resolved** 2024-05-20 10:09 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pusher/incidents/6nty5r8j2r0l · Markdown: https://rewindex.com/company/pusher/incidents/6nty5r8j2r0l.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/6nty5r8j2r0l · Generated 2026-10-18T10:42:14.319Z