# Pusher: Some customers are unable to downgrade their account

> Pusher status incident “Some customers are unable to downgrade their account” on 2024-11-01: impact minor (vendor’s label), 25 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pusher/incidents/2qww1j1p5xxf
Last updated: 2024-11-01T15:58:07Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-11-01 15:32 UTC · Resolved: 2024-11-01 15:58 UTC · Duration: 25 min
- Updates: 2 · Affected components: Channels Dashboard
- [Vendor status page: https://stspg.io/rffw9jnyqj39](https://stspg.io/rffw9jnyqj39)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Timeline of updates

- **investigating** 2024-11-01 15:32 UTC: We are aware of an issue where customers can't downgrade their account plan. Everything else continues to function normally.
- **resolved** 2024-11-01 15:58 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Pusher, started 2024-11-01 15:32 UTC, resolved after 25 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/pusher/incidents/2qww1j1p5xxf
- Citation: Pusher, “Some customers are unable to downgrade their account” (2024-11-01 15:32 UTC). Archived by Rewindex: https://rewindex.com/company/pusher/incidents/2qww1j1p5xxf (CC BY 4.0).
- Markdown link: `[Pusher: Some customers are unable to downgrade their account (2024-11-01)](https://rewindex.com/company/pusher/incidents/2qww1j1p5xxf)`


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Canonical: https://rewindex.com/company/pusher/incidents/2qww1j1p5xxf · Markdown: https://rewindex.com/company/pusher/incidents/2qww1j1p5xxf.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/2qww1j1p5xxf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:06:17.154Z