# Pusher

- Domain: pusher.com · Category: devtools
- Status page: https://status.pusher.com (polled every 10 minutes; now operational)
- Incidents archived: 277 (78 major/critical, 29 maintenances), history since 2014-11-03
- Last 90 days: 2 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2014 | 6 | 1 | 0 | 1.8 h |
| 2015 | 31 | 5 | 0 | 1.2 h |
| 2016 | 18 | 2 | 0 | 1.2 h |
| 2017 | 17 | 2 | 1 | 3.2 h |
| 2018 | 19 | 6 | 1 | 5.0 h |
| 2019 | 29 | 11 | 0 | 1.3 h |
| 2020 | 20 | 9 | 0 | 51 min |
| 2021 | 31 | 17 | 3 | 1.0 h |
| 2022 | 25 | 12 | 2 | 42 min |
| 2023 | 36 | 8 | 10 | 1.1 h |
| 2024 | 22 | 2 | 2 | 2.1 h |
| 2025 | 13 | 3 | 5 | 4.8 h |
| 2026 | 10 | 0 | 5 | 1.3 h |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2025-10-21 15:06 UTC | [Major incident: Elevated API Errors in AP4 Cluster](https://rewindex.com/change/i8af2640c885e4d.md) | Pusher reported a major AP4 incident affecting Channels API message publishing, with elevated errors and latency, starting 2025-10-21 15:06 UTC and resolved at 2025-10-21 17:43 UTC (computed duration: 2 h 36 min). Pusher identified an issue with a backend caching server and implemented a fix; many customers may have been unable to publish new messages. |
| 2025-10-20 18:36 UTC | [Major incident: US3 cluster - major outage](https://rewindex.com/change/i5e3347c0bf62f8.md) | Pusher reported a major US3 outage affecting Channels presence channels, Channels REST API and Channels WebSocket client API, with latency, 503 errors and full service downtime. It started at 2025-10-20 18:36 UTC and resolved at 2025-10-20 20:41 UTC, lasting 2 h 5 min. The postmortem identifies Redis cluster startup failures; Pusher reported implementing a fix. |
| 2025-10-20 17:26 UTC | [Major incident: MT1 cluster - increased latency](https://rewindex.com/change/i11a5a85d8c3052.md) | Pusher reported major increased latency on Channels cluster \`mt1\`, affecting Channels Dashboard, Channels presence channels, Channels REST API and Channels WebSocket client API. It started at 2025-10-20 17:26 UTC and was resolved at 2025-10-21 07:14 UTC, lasting 13 h 48 min. Pusher attributed the latency to an external cloud-provider incident. |
| 2024-09-08 18:00 UTC | [Critical incident: We are experiencing a major outage in our US2 cluster](https://rewindex.com/change/i0641f2fa426791.md) | pending |
| 2024-06-05 21:01 UTC | [Critical incident: Stats collection experiencing an interruption](https://rewindex.com/change/i046a6afbc73704.md) | pending |
| 2023-12-05 17:34 UTC | [Critical incident: Public EU cluster outage](https://rewindex.com/change/i0cc8eacc3599ba.md) | pending |

Full timeline: [Pusher changes](https://rewindex.com/company/pusher/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Pricing | [https://pusher.com/pricing](https://pusher.com/pricing) | 0 |  |  |
| Trust / security | [https://pusher.com/security](https://pusher.com/security) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-08-23 01:27 UTC | [Elevated Errors on us2](https://stspg.io/zwqg1pjx8hfy) | none | 3.8 h |  |
| 2026-08-22 03:17 UTC | [Elevated errors on us2 cluster](https://stspg.io/7bnbcgkbhdkl) | none | 1.5 h |  |
| 2026-04-06 01:52 UTC | [Intermittent API errors in US2 cluster](https://stspg.io/80bmtqwc23fb) | minor | 1.1 h |  |
| 2026-03-31 12:33 UTC | [Cluster SA1: Delayed Channels webhook delivery on SA1 cluster](https://stspg.io/mh5dx011mv9x) | minor | 11 min |  |
| 2026-02-15 20:33 UTC | [Increased error rate on the US2 cluster](https://stspg.io/0rv44htxtw4n) | none | 1.7 h |  |
| 2026-01-29 10:38 UTC | [Errors increase for API in cluster us3](https://stspg.io/89k2khjnhry9) | none | 21 min |  |
| 2026-01-26 22:29 UTC | [Increased error rate on the US2 cluster impacting presence events](https://stspg.io/b3420jvz2lk3) | none | 14 min |  |
| 2026-01-22 16:38 UTC | [Incorrect subscription changes affecting some accounts](https://stspg.io/12sq01t39cdc) | none | 19 h |  |
| 2026-01-16 08:48 UTC | [Intermittent errors with message delivery on cluster us2](https://stspg.io/9cw9jg93w3wt) | minor | 3.9 h |  |
| 2026-01-16 01:07 UTC | [Intermittent errors with message delivery](https://stspg.io/hvmt3rcbnyfb) | minor | 31 min |  |
| 2025-10-27 11:50 UTC | [AP1 cluster - Socket connection failures](https://stspg.io/kcbvc21rrbh3) | minor | 1.8 h |  |
| 2025-10-21 15:06 UTC | [Elevated API Errors in AP4 Cluster](https://stspg.io/zcbl5knddsk2) | major | 2.6 h |  |
| 2025-10-20 18:36 UTC | [US3 cluster - major outage](https://stspg.io/dcfktz1mqkps) | major | 2.1 h |  |
| 2025-10-20 17:26 UTC | [MT1 cluster - increased latency](https://stspg.io/vth06sd5l50v) | major | 14 h |  |
| 2025-10-20 17:21 UTC | [Pusher Beams degradation](https://stspg.io/732gkz4w3x45) | minor | 14 h |  |
| 2025-10-20 08:19 UTC | [Beams - webhook delivery issues](https://stspg.io/nt3cyt19x0cy) | none | 2.0 h |  |
| 2025-10-20 08:10 UTC | [MT1 cluster - increased latency and webhook delivery failures](https://stspg.io/8ww72kngbflv) | minor | 4.8 h |  |
| 2025-10-19 00:44 UTC | [Increased latency - US2 cluster](https://stspg.io/cqw0hdd2dqmy) | minor | 7.5 h |  |
| 2025-09-19 21:15 UTC | [Higher latency on our AP1 cluster for some customers](https://stspg.io/7p71ldc2pzzn) | minor | 35 h |  |
| 2025-08-03 01:55 UTC | [Intermittent failures establishing socket connections on our US2 cluster for some customers](https://stspg.io/bt2kz40ct9jr) | none | 3.3 h |  |
| 2025-07-28 13:45 UTC | [Pusher Channel Historical Usage reports are not working since 27 July 4 PM UTC+1](https://stspg.io/d64y5jy3q96j) | minor | 24 h |  |
| 2025-04-09 08:10 UTC | [Interruption in Stats Collection and Degraded Datadog Integration](https://stspg.io/1zdxq6jp1yl9) | minor | 26 h |  |
| 2025-01-13 20:27 UTC | [Pusher dashboard inaccessible for logins with username/password](https://stspg.io/zp64kjxn72b4) | minor | 50 min |  |
| 2024-12-10 13:09 UTC | [Users unable to Log In using Google Login](https://stspg.io/5hbk9bjcmkvv) | minor | 1.0 h |  |
| 2024-11-01 15:32 UTC | [Some customers are unable to downgrade their account](https://stspg.io/rffw9jnyqj39) | minor | 25 min |  |
| 2024-09-26 12:18 UTC | [Beams: intermittent disruption loading accounts from the pusher dashboard](https://stspg.io/y20v27p3hk5t) | none | -1879 min |  |
| 2024-09-16 14:23 UTC | [Increased latency on MT1](https://stspg.io/m79bx058ny32) | minor | 14 min |  |
| 2024-09-08 18:00 UTC | [We are experiencing a major outage in our US2 cluster](https://stspg.io/34c6r6hg4lv2) | critical | 5.1 h |  |
| 2024-09-02 11:04 UTC | [Inaccurate Account Usage Warnings Reported](https://stspg.io/xf5gh57jxy59) | minor | 53 min |  |
| 2024-08-02 11:06 UTC | [Statistics Aggregation delayed](https://stspg.io/krz8nwn1ztbj) | none | 1.9 h |  |
| 2024-06-05 21:01 UTC | [Stats collection experiencing an interruption](https://stspg.io/dg8qlbjm7537) | critical | 1.6 h |  |
| 2024-05-22 08:16 UTC | [Intermittent failures delivering webhooks on EU cluster](https://stspg.io/rybqtx3jk4rh) | minor | 1.4 h |  |
| 2024-05-20 08:42 UTC | [Experiencing Degraded Performance in EU clusters for Pusher Channels](https://stspg.io/bg3cqr6cfg8c) | none | 1.4 h |  |
| 2024-05-18 10:06 UTC | [Experiencing Delays in Webhook Processing for Pusher Channel](https://stspg.io/y1jhpycvgsf2) | none | 3.1 h |  |
| 2024-04-22 09:22 UTC | [SSL certificate renewal for our legacy telemetry endpoint](https://stspg.io/cdv2lfq6dfyv) | none | -203 min |  |
| 2024-04-05 11:18 UTC | [High Latency in US2 on Channels WebSocket Client API](https://stspg.io/p8zg3bnnf75v) | none | 9.7 h |  |
| 2024-04-04 19:13 UTC | [High Latency in US2 on Channels WebSocket Client API](https://stspg.io/vhqf4g8jknt4) | none | 15 h |  |
| 2024-04-04 09:28 UTC | [Functions dashboard returns error](https://stspg.io/g2lvwgpvymns) | minor | 2.2 h |  |
| 2024-04-02 06:12 UTC | [Pusher.com website down](https://stspg.io/9ttq6w8jcgzq) | none | 56 min |  |
| 2024-03-30 04:15 UTC | [Service Disruption Notice: Pusher US2 Cluster](https://stspg.io/v72900jr0ysh) | none | 0 min |  |
| 2024-02-25 01:02 UTC | [Pusher US2 webhooks delayed](https://stspg.io/2x5g715yp9rx) | minor | 3.1 h |  |
| 2024-02-24 02:29 UTC | [Pusher US2 webhooks delayed](https://stspg.io/2g01lmlhdb7l) | minor | 11 h |  |
| 2024-02-23 23:53 UTC | [Pusher EU webhooks delayed](https://stspg.io/zc1c5npdskk7) | minor | 14 h |  |
| 2024-02-22 22:24 UTC | [Pusher US3 cluster outage](https://stspg.io/1fd353lbrbxp) | none | 2.2 h |  |
| 2024-01-26 16:14 UTC | [Channels Stats Missing Data](https://stspg.io/grmvsmfcls2j) | none | -37 min |  |
| 2023-12-05 17:34 UTC | [Public EU cluster outage](https://stspg.io/gdsy6f8y29z3) | critical | 36 min |  |
| 2023-12-01 20:31 UTC | [US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API](https://stspg.io/f0jd8v5kh2s3) | minor | 49 min |  |
| 2023-11-30 10:30 UTC | [Customers using Datadog exporter feature at pusher channels might experience a small data loss or delay on the dashboards](https://stspg.io/d9t81n33d019) | minor | 46 min |  |
| 2023-11-29 15:17 UTC | [High latency on channels US2 API](https://stspg.io/765czw89xl67) | minor | 51 min |  |
| 2023-11-22 13:08 UTC | [A subset of webhooks may not be successfully delivered - EU cluster only](https://stspg.io/y1mdz0vc4pbj) | minor | 1.3 h |  |
| 2023-11-19 10:15 UTC | [intermittent issues with publishing messages in EU cluster](https://status.pusher.com/incidents/m7krjzjf9q1p) | minor | 24 h |  |
| 2023-11-15 18:36 UTC | [Webhook delivery issue - Channels EU cluster](https://status.pusher.com/incidents/6x41846jtc6m) | minor | 26 min |  |
| 2023-11-14 12:55 UTC | [Channels EU cluster having intermittent issues](https://status.pusher.com/incidents/zt7v40mnwn89) | critical | 4.7 h |  |
| 2023-10-25 04:00 UTC | [Disruption in Channels stats integration](https://status.pusher.com/incidents/vc4fmq9dkdnd) | none | 0 min |  |
| 2023-10-23 08:24 UTC | [Marketing website is unreachable for some visitors](https://status.pusher.com/incidents/s3xs9xhjfptv) | minor | 58 min |  |
| 2023-10-18 14:30 UTC | [Partial outage in eu cluster](https://status.pusher.com/incidents/0hjdj7pl9ygw) | none | 0 min |  |
| 2023-10-16 08:57 UTC | [Insights and graphs not available in neither customer and admin view](https://status.pusher.com/incidents/q1qkmgqmbq7l) | none | 38 h |  |
| 2023-09-18 19:03 UTC | [Elevated API Errors](https://status.pusher.com/incidents/88tv3hd1tfdy) | major | 13 h |  |
| 2023-09-07 14:23 UTC | [MT1 Cluster issues](https://status.pusher.com/incidents/y2l7kvh0h887) | critical | 1.1 h |  |
| 2023-09-06 14:55 UTC | [MT1 cluster outage](https://status.pusher.com/incidents/52lsqs05643y) | critical | 6.5 h |  |
| 2023-09-05 21:11 UTC | [MT1 Elevated Errors](https://status.pusher.com/incidents/pnmjhs1tg8jb) | critical | 1.9 h |  |
| 2023-08-15 12:30 UTC | [Elevated error rates on mt1 cluster](https://status.pusher.com/incidents/b54f4cvqvrc2) | none | 0 min |  |
| 2023-08-02 17:30 UTC | [Partial disruption in DataDog metrics exporter](https://status.pusher.com/incidents/l6q4xy8jvwvv) | none | 0 min |  |
| 2023-07-27 03:39 UTC | [ap3 cluster experience reconnections for transports: sockjs, xhr\_streaming, and xhr\_polling](https://status.pusher.com/incidents/n4ycsk4sy1ll) | none | 18 min |  |
| 2023-07-10 17:09 UTC | [Issues impacting clients connected to our fallback transports in the MT1 cluster](https://status.pusher.com/incidents/79clcs8n0ybh) | none | 54 min |  |
| 2023-06-21 17:30 UTC | [Partial outage in MT1 cluster](https://status.pusher.com/incidents/7jpg7nqlwz67) | none | 0 min |  |
| 2023-06-21 13:00 UTC | [Partial outage in MT1 cluster](https://status.pusher.com/incidents/mkgtxwb70j2g) | none | 0 min |  |
| 2023-06-05 12:31 UTC | [MT1 API service degradation](https://status.pusher.com/incidents/zqgsdqttbspg) | none | 0 min |  |
| 2023-06-05 08:36 UTC | [Customers are unable to access the Pusher Dashboard.](https://status.pusher.com/incidents/kh1xkmyyv7jv) | major | 2.4 h |  |
| 2023-06-02 10:45 UTC | [Mt1 cluster outage - API and Connections unavailable](https://status.pusher.com/incidents/r88zv0p0580s) | none | 1 min |  |
| 2023-05-17 11:04 UTC | [EU cluster outage - API and Connections unavailable](https://status.pusher.com/incidents/c8gkxn7t82d1) | none | 13 min |  |
| 2023-04-25 22:14 UTC | [SockJS Client Events on AP4 Degraded](https://status.pusher.com/incidents/z5wf7r1f0dzt) | none | 17 min |  |
| 2023-04-21 09:05 UTC | [Channels Usage Stats Not Updating in Pusher Dashboard](https://status.pusher.com/incidents/qr22j6qpwcg9) | major | 3.1 h |  |
| 2023-03-17 15:43 UTC | [Increased latency and error rates in the US2 cluster API](https://status.pusher.com/incidents/c6jsf1xh982j) | minor | 5.7 h |  |
| 2023-03-17 06:00 UTC | [Partial outage in MT1 cluster affecting customers using presence and presence webhook between 5:44 to 6:35 UTC](https://status.pusher.com/incidents/c88pv8j309bh) | none | 0 min |  |
| 2023-03-16 17:27 UTC | [Increased error rates in the US2 cluster API](https://status.pusher.com/incidents/n42qn64nbxb2) | minor | 7.2 h |  |
| 2023-03-08 09:13 UTC | [Stats Integration with DataDog encountering errors](https://status.pusher.com/incidents/04q66cj07kwl) | minor | 24 h |  |
| 2023-02-28 15:50 UTC | [Increased latency on MT1 and US2 Clusters - Starting at 15:15 UTC](https://status.pusher.com/incidents/r3ngpsq6b22f) | minor | 1.3 h |  |
| 2023-02-21 10:40 UTC | [Increased publish latency in eu cluster](https://status.pusher.com/incidents/10vt8rfr7z64) | minor | 13 min |  |
| 2023-02-20 13:25 UTC | [Missing Channels Stats](https://status.pusher.com/incidents/5k2fzt783hxh) | none | 0 min |  |
| 2023-02-02 10:03 UTC | [Search not working on tutorial and docs pages](https://status.pusher.com/incidents/k641tvm7g6t3) | minor | 1.1 h |  |
| 2022-12-13 22:10 UTC | [Degraded performance for AP1 cluster](https://status.pusher.com/incidents/lc9sqr15sq2b) | minor | 9 min |  |
| 2022-11-18 08:56 UTC | [Elevated error rates in us-east-2](https://status.pusher.com/incidents/n6n18886bzbk) | minor | 6 min |  |
| 2022-11-14 15:51 UTC | [Pusher Dashboard not presenting latest stats](https://status.pusher.com/incidents/nrkg9zsc2cqr) | minor | 7.3 h |  |
| 2022-11-08 14:58 UTC | [MT1 outage](https://status.pusher.com/incidents/p6y3557x0hy6) | major | 3.3 h |  |
| 2022-11-08 14:30 UTC | [Inconsistent presence status in presence channels](https://status.pusher.com/incidents/nq9vxx04jsj8) | minor | 0 min |  |
| 2022-11-07 01:18 UTC | [Expired SSL certificate on mt1 cluster](https://status.pusher.com/incidents/bhgzsls1bfvg) | critical | 1.9 h |  |
| 2022-10-12 10:41 UTC | [API sockjs-ap2.pusher.com is unavailable](https://status.pusher.com/incidents/k1pvzcnnhb9g) | major | 41 min |  |
| 2022-09-30 09:02 UTC | [Pusher Statistics exporter not exporting data](https://status.pusher.com/incidents/n3y3pfctsmj6) | minor | 44 min |  |
| 2022-09-05 06:22 UTC | [Dashboard unavailable](https://status.pusher.com/incidents/7w9zxhnfvvp5) | major | 22 min |  |
| 2022-08-23 23:21 UTC | [Pusher Dashboard is unavailable](https://status.pusher.com/incidents/vrnyn8mq63zf) | minor | 3.6 h |  |
| 2022-08-17 09:54 UTC | [Partial Webhook Outage For All Multi-Tenant Clusters Excluding MT1](https://status.pusher.com/incidents/6vhq289w8qq7) | major | 52 min |  |
| 2022-08-15 13:44 UTC | [Pusher Statistics exporter not exporting data](https://status.pusher.com/incidents/0662qkh49yl3) | minor | 17 min |  |
| 2022-08-04 15:08 UTC | [MT1 Outage](https://status.pusher.com/incidents/k8bxxnb3z35y) | major | 40 min |  |
| 2022-07-29 16:38 UTC | [Errors processing usage stats](https://status.pusher.com/incidents/h0zbdn97kf54) | critical | 2.3 h |  |
| 2022-07-28 17:20 UTC | [US2 webhook delays](https://status.pusher.com/incidents/tr097r44wr08) | critical | 59 min |  |
| 2022-07-14 10:47 UTC | [Intermittent elevated reconnections](https://status.pusher.com/incidents/x44b765pz57h) | none | 0 min |  |
| 2022-06-07 14:25 UTC | [MT1 Outage - Partial connection and message delivery failure on mt1 cluster](https://status.pusher.com/incidents/jqdjb06tnhw0) | major | 14 min |  |
| 2022-05-16 19:21 UTC | [MT1 webhook delays](https://status.pusher.com/incidents/h7j0zxcypwyy) | minor | 23 min |  |
| 2022-04-11 10:44 UTC | [Elevated Error Rates on Channels MT1 Cluster](https://status.pusher.com/incidents/scvz124sfw8f) | major | 0 min |  |


## Charts

### Chart data: Pusher status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2014 | 6 | 1 |
| 2015 | 31 | 5 |
| 2016 | 18 | 2 |
| 2017 | 17 | 2 |
| 2018 | 19 | 6 |
| 2019 | 29 | 11 |
| 2020 | 20 | 9 |
| 2021 | 31 | 17 |
| 2022 | 25 | 12 |
| 2023 | 36 | 8 |
| 2024 | 22 | 2 |
| 2025 | 13 | 3 |
| 2026 | 10 | 0 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | minor | 1 |
| 2023-10 | none | 3 |
| 2023-11 | critical | 1 |
| 2023-11 | minor | 5 |
| 2023-12 | critical | 1 |
| 2023-12 | minor | 1 |
| 2024-01 | none | 1 |
| 2024-02 | minor | 3 |
| 2024-02 | none | 1 |
| 2024-03 | none | 1 |
| 2024-04 | minor | 1 |
| 2024-04 | none | 4 |
| 2024-05 | minor | 1 |
| 2024-05 | none | 2 |
| 2024-06 | critical | 1 |
| 2024-08 | none | 1 |
| 2024-09 | critical | 1 |
| 2024-09 | minor | 2 |
| 2024-09 | none | 1 |
| 2024-11 | minor | 1 |
| 2024-12 | minor | 1 |
| 2025-01 | minor | 1 |
| 2025-04 | minor | 1 |
| 2025-07 | minor | 1 |
| 2025-08 | none | 1 |
| 2025-09 | minor | 1 |
| 2025-10 | major | 3 |
| 2025-10 | minor | 4 |
| 2025-10 | none | 1 |
| 2026-01 | minor | 2 |
| 2026-01 | none | 3 |
| 2026-02 | none | 1 |
| 2026-03 | minor | 1 |
| 2026-04 | minor | 1 |
| 2026-08 | none | 2 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |

---
Canonical: https://rewindex.com/company/pusher · Markdown: https://rewindex.com/company/pusher.md · JSON: https://rewindex.com/api/v1/companies/pusher · Generated 2026-10-18T00:37:09.191Z