# Pulumi: Neo Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-11 18:02 UTC · Resolved: 2026-09-12 00:19 UTC · Duration: 6.3 h
- Updates: 4 · Affected components: Pulumi Neo
- [Vendor status page: https://stspg.io/032b37bll728](https://stspg.io/032b37bll728)
- [Company: Pulumi](https://rewindex.com/company/pulumi.md)

## Summary

Pulumi Neo experienced a critical outage with a high rate of upstream errors for inference calls, starting 2026-09-11 18:02 UTC and lasting 6 h 17 min. Pulumi switched model versions, which stabilized inference calls, and resolved the incident at 2026-09-12 00:19 UTC. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-09-11 18:02 UTC: We are currently experiencing a high rate of upstream errors for Neo inference calls.
- **monitoring** 2026-09-11 18:41 UTC: We have switched model versions and are continuing to monitor
- **monitoring** 2026-09-12 00:19 UTC: Switching models has stabilized Neo inference calls
- **resolved** 2026-09-12 00:19 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-11 18:02 UTC: [Critical incident: Neo Outage](https://rewindex.com/change/ifac81059d727ba.md)


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Canonical: https://rewindex.com/company/pulumi/incidents/j65w8kggz8bs · Markdown: https://rewindex.com/company/pulumi/incidents/j65w8kggz8bs.md · JSON: https://rewindex.com/api/v1/companies/pulumi/incidents/j65w8kggz8bs · Generated 2026-10-18T09:56:56.140Z