# Prisma: Degraded service for Accelerate cold starts

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-31 12:27 UTC · Resolved: 2026-07-31 13:27 UTC · Duration: 1.0 h
- Updates: 2 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/knfl6t071gmp](https://stspg.io/knfl6t071gmp)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2026-07-31 12:27 UTC: We are investigating an upstream service provider incident impacting Accelerate cold starts in all regions. Impact: Allocations of new query engines may be delayed or fail. Root cause: Accelerate is receiving degraded responses from Cloudflare's DNS API. Workarounds: TCP connections for Prisma Postgres databases are unaffected.
- **resolved** 2026-07-31 13:27 UTC: Responses from Cloudflare's API have returned to nominal behavior and Accelerate has recovered.


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Canonical: https://rewindex.com/company/prisma/incidents/xmddtwdg1dxj · Markdown: https://rewindex.com/company/prisma/incidents/xmddtwdg1dxj.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/xmddtwdg1dxj · Generated 2026-10-20T00:03:56.684Z