# Prisma: Accelerate Outage (Investigation)

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-11-18 05:09 UTC · Resolved: 2023-11-18 05:30 UTC · Duration: 21 min
- Updates: 1
- [Vendor status page: https://www.prisma-status.com/incidents/wfg65slybh5q](https://www.prisma-status.com/incidents/wfg65slybh5q)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **resolved** 2023-11-18 05:30 UTC: Description: Our monitoring detected a reduction in healthy instances in our ap-south-1 pool. One instance failed to be replaced due to a brief network disruption. We have manually recovered the ap-south-1 pool to its desired state. No users were impacted by this incident. Affected users: None Root cause: Brief network disruption in ap-south-1 Workarounds: Not required

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/prisma/incidents/wfg65slybh5q · Markdown: https://rewindex.com/company/prisma/incidents/wfg65slybh5q.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/wfg65slybh5q · Generated 2026-10-19T23:16:06.833Z