# Prisma: Suspected Accelerate Disruption - Investigating

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-02 15:49 UTC · Resolved: 2025-10-02 16:37 UTC · Duration: 48 min
- Updates: 3 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/zn9299pwwztb](https://stspg.io/zn9299pwwztb)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2025-10-02 15:49 UTC: Description: We are investigating the impact of a suspected disruption that was automatically detected by our system. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
- **monitoring** 2025-10-02 16:11 UTC: Description: Query engines are now being started as expected and traffic has returned to normal. We're continuing to investigate the issue and monitor traffic across Accelerate. Affected users: All Root cause: Currently unknown Workarounds: None identified
- **resolved** 2025-10-02 16:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-02 15:49 UTC: [Major incident: Suspected Accelerate Disruption - Investigating](https://rewindex.com/change/if401238019b933.md)


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Canonical: https://rewindex.com/company/prisma/incidents/vj51q3qv73wx · Markdown: https://rewindex.com/company/prisma/incidents/vj51q3qv73wx.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/vj51q3qv73wx · Generated 2026-10-20T00:03:29.554Z