# Prisma: Delays in usage data

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-09-01 18:13 UTC · Resolved: 2025-09-01 19:07 UTC · Duration: 54 min
- Updates: 3 · Affected components: Prisma Console, Prisma Data Platform Console
- [Vendor status page: https://stspg.io/lws9sqnl2rf9](https://stspg.io/lws9sqnl2rf9)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **identified** 2025-09-01 18:13 UTC: We are investigating delays in usage data being reported from some services and impacting the ability to review usage data in Console. Root cause: Upstream analytics provider Workarounds: None identified
- **monitoring** 2025-09-01 18:33 UTC: The incident has been resolved and we are monitoring the issue. We have not detected any data loss but investigation is ongoing.
- **resolved** 2025-09-01 19:07 UTC: Upstream analytics provider has identified and resolved the underlying issue. No further impact has been observed.


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Canonical: https://rewindex.com/company/prisma/incidents/t3mgsq9c4z9r · Markdown: https://rewindex.com/company/prisma/incidents/t3mgsq9c4z9r.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/t3mgsq9c4z9r · Generated 2026-10-20T00:50:50.301Z