# Prisma: Accelerate issue provisioning new query engines in us-east-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-22 00:50 UTC · Resolved: 2025-01-22 01:03 UTC · Duration: 13 min
- Updates: 4 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/yzdp122dycvd](https://stspg.io/yzdp122dycvd)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **identified** 2025-01-22 00:50 UTC: We identified an upstream infrastructure provider issue affecting the us-east-1 region. Accelerate experiences issues provisioning resources for new query engine instances.
- **identified** 2025-01-22 00:56 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-01-22 00:56 UTC: The upstream infrastructure provide issue has resolved and Accelerate is provisioning new query engines successfully. We are continuing to monitor for any further impact.
- **resolved** 2025-01-22 01:03 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-01-22 00:50 UTC: [Major incident: Accelerate issue provisioning new query engines in us-east-1](https://rewindex.com/change/ied8d1f08390252.md)


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Canonical: https://rewindex.com/company/prisma/incidents/s9cdy745nsbj · Markdown: https://rewindex.com/company/prisma/incidents/s9cdy745nsbj.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/s9cdy745nsbj · Generated 2026-10-20T00:03:28.523Z