# Prisma: Prisma Postgres connection issues in US East region

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-10-08 14:18 UTC · Resolved: 2025-10-08 16:07 UTC · Duration: 1.8 h
- Updates: 3 · Affected components: Prisma Postgres
- [Vendor status page: https://stspg.io/dsnmsk9h02nl](https://stspg.io/dsnmsk9h02nl)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2025-10-08 14:18 UTC: Description: We are currently investigating Prisma Postgres connection issues in US East. Affected users: Users connecting from applications running in US East. Root cause: Currently unknown Workarounds: None identified
- **monitoring** 2025-10-08 14:34 UTC: Description: We've identified an issue in the proxies running on US East hosts and have applied a mitigation. Affected users: Users connecting from applications running in US East. Root cause: disruption to proxy services in US East region Workarounds: None identified
- **resolved** 2025-10-08 16:07 UTC: We identified and resolved an issue that caused new TCP connections from the US East region to fail, while existing connections continued to function normally. As a result, only a subset of users in the region were affected. The root cause has been identified, and a mitigation is currently in place while we implement a permanent fix.


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Canonical: https://rewindex.com/company/prisma/incidents/qpngs7m4xwlt · Markdown: https://rewindex.com/company/prisma/incidents/qpngs7m4xwlt.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/qpngs7m4xwlt · Generated 2026-10-19T23:17:11.825Z