# Prisma: Accelerate is unable to provision new query engines in eu-west-3

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-01 06:52 UTC · Resolved: 2026-09-01 09:16 UTC · Duration: 2.4 h
- Updates: 5 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/9q0bv7rp6fng](https://stspg.io/9q0bv7rp6fng)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **identified** 2026-09-01 06:52 UTC: Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified
- **monitoring** 2026-09-01 08:15 UTC: The capacity problems have subsided. We are monitoring the situation.
- **identified** 2026-09-01 08:34 UTC: Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified
- **monitoring** 2026-09-01 08:59 UTC: The capacity problems have subsided. We are monitoring the situation.
- **resolved** 2026-09-01 09:16 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-01 06:52 UTC: [Major incident: Accelerate is unable to provision new query engines in eu-west-3](https://rewindex.com/change/i796288c255a2aa.md)


---
Canonical: https://rewindex.com/company/prisma/incidents/q2zpw70xk8ph · Markdown: https://rewindex.com/company/prisma/incidents/q2zpw70xk8ph.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/q2zpw70xk8ph · Generated 2026-10-20T01:31:44.056Z