# Prisma: Prisma Console is experiencing a partial outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-05 09:03 UTC · Resolved: 2025-12-05 09:28 UTC · Duration: 26 min
- Updates: 5 · Affected components: Prisma Accelerate, Prisma Console, Prisma Data Platform Console, Prisma Postgres
- [Vendor status page: https://stspg.io/v78h4t1kfhdb](https://stspg.io/v78h4t1kfhdb)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Part of an outage event

- [Cloudflare outage, Dec 5, 2025: 46 vendors, 46 incidents](https://rewindex.com/events/2025-12-05-cloudflare)
- This incident blames Cloudflare as the cause. (hop 1, posted +16 min vs the first vendor naming Cloudflare)
- Evidence: “…experiencing a partial outage This incident has been resolved. A fix has been deployed by Cloudflare and our all services appear to have come back online. We're continuing to monitor. An upstream infr…”

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>18 vendors, 18 blamed Cloudflare<br/>Unbounce, Expo, GitLab +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Cloudflare<br/>Klaviyo"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed Cloudflare<br/>Bitrise, Sigma Computing"]:::blames
  root --> later
  me["Prisma (this incident)<br/>posted +16 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-12-05 09:03 UTC: An upstream infra provider is experiencing issues which is impacting our services. We are monitoring the situation.
- **investigating** 2025-12-05 09:12 UTC: Description: An upstream provider, Cloudflare, is experiencing an outage of critical services. The following services are impacted: Accelerate: Users are unable to connect to their database via Accelerate Console: Console is unavailable and returns a 500 error page. Prisma Postgres: Direct TCP is unaffected, users querying via Accelerate will be unable to to connection. Affected users: All users Root cause: Upstream infrastructure provider Workarounds: Please use direct TCP when connecting to your Prisma Postgres database.
- **monitoring** 2025-12-05 09:15 UTC: A fix has been deployed by Cloudflare and our all services appear to have come back online. We're continuing to monitor.
- **monitoring** 2025-12-05 09:17 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-12-05 09:28 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-05 09:03 UTC: [Major incident: Prisma Console is experiencing a partial outage](https://rewindex.com/change/i8cb6985b7fd5a3.md)


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Canonical: https://rewindex.com/company/prisma/incidents/ndrj682nr1mg · Markdown: https://rewindex.com/company/prisma/incidents/ndrj682nr1mg.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/ndrj682nr1mg · Generated 2026-10-20T01:31:37.260Z