# Prisma: Accelerate is unable to provision new query engines in eu-central-1

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-09-17 14:16 UTC · Resolved: 2025-09-17 14:00 UTC · Duration: -17 min
- Updates: 1
- [Vendor status page: https://stspg.io/wc6qbtjjn50h](https://stspg.io/wc6qbtjjn50h)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **resolved** 2025-09-17 14:00 UTC: Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region. Root cause: Upstream infrastructure provider Workarounds: None identified


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Canonical: https://rewindex.com/company/prisma/incidents/lbcvg4zdqzw4 · Markdown: https://rewindex.com/company/prisma/incidents/lbcvg4zdqzw4.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/lbcvg4zdqzw4 · Generated 2026-10-19T23:15:58.832Z