# Prisma: Falsely reported downtime due to automation errors

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-07-17 17:00 UTC · Resolved: 2022-07-17 17:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://www.prisma-status.com/incidents/hn1pkbzgd9pw](https://www.prisma-status.com/incidents/hn1pkbzgd9pw)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **resolved** 2022-07-17 17:00 UTC: Our automated status checks falsely reported a major Data Proxy outage for approximately 4 hours. All systems were operational which is confirmed by our logs and secondary checks. We identified the problem with our automation and fixed it.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/prisma/incidents/hn1pkbzgd9pw · Markdown: https://rewindex.com/company/prisma/incidents/hn1pkbzgd9pw.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/hn1pkbzgd9pw · Generated 2026-10-20T00:52:31.245Z