# Prisma: Accelerate degraded operation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-04 18:25 UTC · Resolved: 2026-02-04 18:59 UTC · Duration: 34 min
- Updates: 3 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/lfwnjyjv41x2](https://stspg.io/lfwnjyjv41x2)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **identified** 2026-02-04 18:25 UTC: Accelerate customers may experience errors when new query engine instances are provisioned caused by active upstream service provider incident. We're working to monitor the situation and apply mitigations.
- **monitoring** 2026-02-04 18:47 UTC: Mitigations have been applied and we are observing healthy traffic through Accelerate. We are continuing to monitor.
- **resolved** 2026-02-04 18:59 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-04 18:25 UTC: [Major incident: Accelerate degraded operation](https://rewindex.com/change/i13d8c79840669c.md)


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Canonical: https://rewindex.com/company/prisma/incidents/h1189zcktdg3 · Markdown: https://rewindex.com/company/prisma/incidents/h1189zcktdg3.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/h1189zcktdg3 · Generated 2026-10-19T23:16:26.241Z