# Prisma: Increased Cold Start Times on Accelerate

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-11-30 10:48 UTC · Resolved: 2023-11-30 10:48 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://www.prisma-status.com/incidents/g69crpxsb975](https://www.prisma-status.com/incidents/g69crpxsb975)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **resolved** 2023-11-30 10:48 UTC: Description: We are investigating the impact of an internal Queue that backed up. The system is functional. Affected customers will observe increased cold start times of an additional 1 minute. Existing workloads are not affected by this. Affected users: All customers starting a new Query Engine. Root cause: One of the internal Accelerate Queues on Cloudflare stopped processing messages. Workarounds: Do not deploy changes to your Application in order to not trigger a cold start.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/prisma/incidents/g69crpxsb975 · Markdown: https://rewindex.com/company/prisma/incidents/g69crpxsb975.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/g69crpxsb975 · Generated 2026-10-20T00:03:42.289Z