# Prisma: Accelerate: Increased Error Rate

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-03-10 08:12 UTC · Resolved: 2025-03-10 19:27 UTC · Duration: 11 h
- Updates: 3 · Affected components: Prisma Accelerate, Prisma Console, Prisma Data Platform Console, Prisma Postgres
- [Vendor status page: https://stspg.io/918shm486z6r](https://stspg.io/918shm486z6r)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **identified** 2025-03-10 08:12 UTC: Description: We are investigating an increase in errors on accelerate. Affected users: Some users in the US region. Root cause: Our upstream cloud provider is experiencing latency on their storage service which is used to download Prisma ORM binaries. Workarounds: We're currently investigating a workaround.
- **monitoring** 2025-03-10 13:17 UTC: Description: We're seeing performance improve across all US users and are continuing to monitor the situation. Affected users: Some users in the US region. Root cause: We identified an underlying cloud provider as the root cause which affects multiple aspects of serving Accelerate requests. Workarounds: We have implemented and deployed mitigations for each of the issues found.
- **resolved** 2025-03-10 19:27 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/prisma/incidents/ctj0wjxdkq1j · Markdown: https://rewindex.com/company/prisma/incidents/ctj0wjxdkq1j.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/ctj0wjxdkq1j · Generated 2026-10-20T00:50:43.370Z