# Prisma: Accelerate partial disruption affecting new query engine starts

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-03 14:56 UTC · Resolved: 2025-01-03 15:25 UTC · Duration: 29 min
- Updates: 3 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/h283f36wy64m](https://stspg.io/h283f36wy64m)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **identified** 2025-01-03 14:56 UTC: Description: We have identified an issue affecting allocation of new query engines caused by an incident with an upstream service provider.  Affected users: users allocating new query engines due to normal activity Root cause: upstream service provider incident Workarounds: none identified
- **monitoring** 2025-01-03 15:08 UTC: The upstream service provider incident has been resolved and we are no longer observing errors impacting Accelerate. We will continue to monitor for any further impact.
- **resolved** 2025-01-03 15:25 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-01-03 14:56 UTC: [Major incident: Accelerate partial disruption affecting new query engine starts](https://rewindex.com/change/ic3fa9ed9723881.md)


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Canonical: https://rewindex.com/company/prisma/incidents/byftphb5yb4s · Markdown: https://rewindex.com/company/prisma/incidents/byftphb5yb4s.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/byftphb5yb4s · Generated 2026-10-19T23:14:37.333Z