# Prisma: Accelerate elevated 500 responses in eu-west-3

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-03 14:14 UTC · Resolved: 2025-04-03 14:45 UTC · Duration: 31 min
- Updates: 3 · Affected components: Prisma Accelerate, Prisma Pulse, Prisma Console, Prisma Data Platform Console, Prisma Optimize, Prisma Postgres
- [Vendor status page: https://stspg.io/z3fm6zcb7z2x](https://stspg.io/z3fm6zcb7z2x)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **identified** 2025-04-03 14:14 UTC: Description: Accelerate is observing elevated 500 responses in eu-west-3 caused by an upstream provider service degradation. We are continuing to monitor the impact. Affected users: Accelerate usage in eu-west-3  Root cause: infrastructure provider degradation  Workarounds: None identified
- **monitoring** 2025-04-03 14:35 UTC: We are no longer observing elevated 500 responses and continuing to monitor.
- **resolved** 2025-04-03 14:45 UTC: We are continue to observe successful responses in all regions.


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Canonical: https://rewindex.com/company/prisma/incidents/by6ldp8jgmly · Markdown: https://rewindex.com/company/prisma/incidents/by6ldp8jgmly.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/by6ldp8jgmly · Generated 2026-10-19T23:16:07.021Z