# Prisma: Intermittent 500s Caused By Upstream Provider

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-19 16:15 UTC · Resolved: 2024-01-19 17:57 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://www.prisma-status.com/incidents/8x9djjkzv1pj](https://www.prisma-status.com/incidents/8x9djjkzv1pj)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **resolved** 2024-01-19 17:57 UTC: Description: The incident with the upstream provider has been resolved. We are continuing to monitor and anticipate no additional impact. Affected users: All Root cause: Upstream provider is experiencing a major incident Workarounds: None

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/prisma/incidents/8x9djjkzv1pj · Markdown: https://rewindex.com/company/prisma/incidents/8x9djjkzv1pj.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/8x9djjkzv1pj · Generated 2026-10-20T00:51:54.460Z