# Prisma: Accelerate incident impacting the eu-central-1 region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-17 13:03 UTC · Resolved: 2026-07-17 16:54 UTC · Duration: 3.9 h
- Updates: 4 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/4lq8c7s8xcjt](https://stspg.io/4lq8c7s8xcjt)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2026-07-17 13:03 UTC: Description: We are investigating an upstream service provider incident impacting Accelerate service in the eu-central-1 region. Affected users: allocations of new query engines in eu-central-1 Root cause: upstream service provider disruption Workarounds: none
- **investigating** 2026-07-17 15:13 UTC: We have applied mitigations to narrow the impact. We are continuing work toward a full mitigation.
- **monitoring** 2026-07-17 16:16 UTC: We are no longer observing impact of this incident and traffic has returned to normal. We will continue to monitor until the upstream service provider closes their incident.
- **resolved** 2026-07-17 16:54 UTC: We are continuing to observe successful traffic from Accelerate. This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-17 13:03 UTC: [Major incident: Accelerate incident impacting the eu-central-1 region](https://rewindex.com/change/i43bcfcd8b3bc11.md)


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Canonical: https://rewindex.com/company/prisma/incidents/7xmy2jdkvsq9 · Markdown: https://rewindex.com/company/prisma/incidents/7xmy2jdkvsq9.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/7xmy2jdkvsq9 · Generated 2026-10-19T23:16:08.847Z