# Prisma: Suspected Accelerate Disruption - Investigating

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-06-14 04:55 UTC · Resolved: 2024-06-14 06:21 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://www.prisma-status.com/incidents/5t1nwg6tn6fb](https://www.prisma-status.com/incidents/5t1nwg6tn6fb)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **resolved** 2024-06-14 06:21 UTC: Description: Accelerate continues to perform as expected. Affected users: Because we saw errors in the system that manages Query Engines across regions we treated the incident as all customers affected. After further investigation, ~45% of traffic was actually impacted across the system. The most affected region was EU Central with other regions completely unaffected. Root cause: We suspect an incident with one of our cloud providers that occurred at the same time which we will validate in our postmortem. Workarounds: N/A

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/prisma/incidents/5t1nwg6tn6fb · Markdown: https://rewindex.com/company/prisma/incidents/5t1nwg6tn6fb.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/5t1nwg6tn6fb · Generated 2026-10-19T23:15:48.735Z