# Prisma: Accelerate ap-northeast-2 region intermittent network issues in internal services

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-01-05 20:51 UTC · Resolved: 2024-01-05 20:57 UTC · Duration: 6 min
- Updates: 1
- [Vendor status page: https://www.prisma-status.com/incidents/58fjmn5ztdq6](https://www.prisma-status.com/incidents/58fjmn5ztdq6)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **resolved** 2024-01-05 20:57 UTC: Description: The Accelerate ap-northeast-2 region experienced a brief period where requests to replace instances in the region's pool encountered network connectivity issues. This resulted in the workflow succeeding though not acknowledging the event on the queue, causing unnecessary retries and creating an automated incident. No user-facing impact occurred, as the region pool had an excess of instances ready to serve requests. Affected users: None. Root cause: Intermittent connectivity between internal services. Workarounds: Not required.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/prisma/incidents/58fjmn5ztdq6 · Markdown: https://rewindex.com/company/prisma/incidents/58fjmn5ztdq6.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/58fjmn5ztdq6 · Generated 2026-10-19T23:16:17.125Z