# Prisma: Prisma Postgres Direct TCP: Degraded service in us-east-1 and eu-central-1

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-27 18:56 UTC · Resolved: 2026-01-27 21:01 UTC · Duration: 2.1 h
- Updates: 3 · Affected components: Prisma Postgres
- [Vendor status page: https://stspg.io/39slgrsrrw8m](https://stspg.io/39slgrsrrw8m)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2026-01-27 18:56 UTC: Prisma Postgres Direct TCP is experiencing degraded service in our US East (Newark) and EU Central (Frankfurt) regions. We have identified the cause and are investigating a fix.
- **monitoring** 2026-01-27 20:50 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-27 21:01 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/prisma/incidents/4xrw4fyd09zc · Markdown: https://rewindex.com/company/prisma/incidents/4xrw4fyd09zc.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/4xrw4fyd09zc · Generated 2026-10-20T00:03:27.372Z