# Prisma: Accelerate degraded operation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 12:06 UTC · Resolved: 2025-11-18 19:12 UTC · Duration: 7.1 h
- Updates: 5 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/0k5ltxb6xmcr](https://stspg.io/0k5ltxb6xmcr)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Part of an outage event

- [Cloudflare outage, Nov 18, 2025: 77 vendors, 81 incidents](https://rewindex.com/events/2025-11-18-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +37 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed Cloudflare<br/>Stytch, Zed, NordLayer +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>19 vendors, 19 blamed Cloudflare<br/>GitLab, Gorgias, Cursor +16"]:::blames
  root --> h4
  later["Later<br/>7 vendors, 7 blamed Cloudflare<br/>RudderStack, Brex, Maven Central +4"]:::blames
  root --> later
  me["Prisma (this incident)<br/>posted +37 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **identified** 2025-11-18 12:06 UTC: We identified an upstream infrastructure provider issue. Accelerate is experiencing issues while provisioning resources for new query engine instances. The ORM engine binary downloads are also currently impacted. We're working on mitigating and monitoring the situation and gathering more information from the upstream provider. Prisma Postgres direct TCP connections are unaffected.
- **identified** 2025-11-18 13:07 UTC: Latest update from our infrastructure provider is that the they are continuing to investigate the issue. Prisma Postgres direct TCP remains unaffected.
- **identified** 2025-11-18 13:13 UTC: The issue has been identified and a fix is being implemented by our upstream provider. Prisma Postgres direct TCP remains unaffected.
- **monitoring** 2025-11-18 15:01 UTC: The issue has been resolved and we're actively monitoring. Prisma Postgres direct TCP remains unaffected.
- **resolved** 2025-11-18 19:12 UTC: We're continuing to observe healthy traffic through Prisma Accelerate. This incident has resolved.

## Rewindex changes for this incident

- 2025-11-18 12:06 UTC: [Major incident: Accelerate degraded operation](https://rewindex.com/change/i6d054c75c8ddd6.md)


---
Canonical: https://rewindex.com/company/prisma/incidents/4pj9s9tsdb79 · Markdown: https://rewindex.com/company/prisma/incidents/4pj9s9tsdb79.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/4pj9s9tsdb79 · Generated 2026-10-19T23:14:31.316Z