# Prisma: Accelerate is unable to provision new query engines in EU Central (1)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-21 09:29 UTC · Resolved: 2025-05-21 09:47 UTC · Duration: 18 min
- Updates: 2 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/hk81mjtdxjvz](https://stspg.io/hk81mjtdxjvz)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **identified** 2025-05-21 09:29 UTC: Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region. Root cause: Upstream infrastructure provider Workarounds: None identified
- **resolved** 2025-05-21 09:47 UTC: The upstream infrastructure provider issue has resolved and Accelerate is provisioning new query engines successfully.


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Canonical: https://rewindex.com/company/prisma/incidents/3mqlrxclwddw · Markdown: https://rewindex.com/company/prisma/incidents/3mqlrxclwddw.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/3mqlrxclwddw · Generated 2026-10-20T02:20:20.151Z