# Prisma: Connectivity issues for a subset of databases in the Asia Pacific (Tokyo) region.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-06-05 16:17 UTC · Resolved: 2025-06-05 16:58 UTC · Duration: 41 min
- Updates: 3 · Affected components: Prisma Postgres
- [Vendor status page: https://stspg.io/fv39l305typs](https://stspg.io/fv39l305typs)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2025-06-05 16:17 UTC: We noticed that a small set of databases that haven't been active for over 24 hours experience connectivity issues when new connections attempts are made.
- **monitoring** 2025-06-05 16:32 UTC: We identified the issue and rolled out a fix. All databases in the Asia Pacific (Tokyo) region should behave normal again.  We continue to monitor the situation.
- **resolved** 2025-06-05 16:58 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/prisma/incidents/2hnjsqr26223 · Markdown: https://rewindex.com/company/prisma/incidents/2hnjsqr26223.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/2hnjsqr26223 · Generated 2026-10-19T23:16:04.331Z