# Prisma: Accelerate is unable to provision new query engines in us-east-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-28 10:01 UTC · Resolved: 2025-08-28 11:28 UTC · Duration: 1.4 h
- Updates: 5 · Affected components: Prisma Accelerate, Prisma Console, Prisma Data Platform Console
- [Vendor status page: https://stspg.io/4cgzjq802ywp](https://stspg.io/4cgzjq802ywp)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2025-08-28 10:01 UTC: We're investigating an issue affecting the us-east-1 region. Accelerate experiences issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the us-east-1 region. Existing query engines are working as expected
- **investigating** 2025-08-28 10:07 UTC: We identified that the Accelerate provisioning problems started to affect console.prisma.io and api.prisma.io. Customers are experiencing timeouts when loading console and when issuing requests to prismas management API.
- **investigating** 2025-08-28 10:31 UTC: We're seeing a drop in incoming request and suspect a network connectivity issue between our edge proxy and the query engines for us-east-1.
- **monitoring** 2025-08-28 10:37 UTC: Our upstream provider seems to have fixed the network connectivity issues, and we see incoming request return to normal levels. We'll keep monitoring the situation.
- **resolved** 2025-08-28 11:28 UTC: The network errors have stopped and request levels are back to normal. Query engines are being successfully provisioned in us-east-1 again and console.prisma.io and api.prisma.io are fully operational again.

## Rewindex changes for this incident

- 2025-08-28 10:01 UTC: [Major incident: Accelerate is unable to provision new query engines in us-east-1](https://rewindex.com/change/i55f279cf1e2073.md)


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Canonical: https://rewindex.com/company/prisma/incidents/27n6ng01fhjh · Markdown: https://rewindex.com/company/prisma/incidents/27n6ng01fhjh.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/27n6ng01fhjh · Generated 2026-10-19T23:15:48.830Z